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Featured articles
6 articles
How do I pay my customs duties?
What is Standard, Flexi and Super Flexi?
When do my labels become available?
Can the driver call me?
Are there any prohibited items that I can't send?
Can I cancel my order or get a refund?
Booking
25 articles
Who can use this service?
I am not sure how many items I need to send?
Do I need to weigh/measure my items?
When should I book my collection?
What compensation is included?
What is Standard, Flexi and Super Flexi?
What is volumetric weight?
How do I calculate volumetric weight?
View all articles in “Booking”
Collections
12 articles
What if I am not available for my collection?
Where are my items collected from?
What time will my items be collected/delivered?
My items were not collected
Do you collect at the weekend or public holidays?
Can I drop my items to a depot?
Can the driver call me?
Do you collect/deliver from airports or ship ports?
View all articles in “Collections”
Delivery
6 articles
What if my item has not arrived yet?
Do you deliver at the weekend or public holidays?
Do you deliver to PO boxes?
My items were not delivered
I missed my delivery
Where are items delivered?
Tracking
7 articles
What does "On Hold" mean on my tracking?
Not all of my items are being tracked
How can I track my order?
My items aren't tracking as expected
What does an exception mean on my tracking?
Why does my tracking say refused delivery?
Tracking Scans - What does "Clearance Event" mean?
Packaging Items
16 articles
What size can my item be?
Do I need labels?
What packaging can I use?
How do I measure my items?
What if I cannot print my labels?
When do my labels become available?
How do I attach my labels?
Can I lock my items?
View all articles in “Packaging Items”
What Items can I send?
6 articles
Can I send food?
Can I include batteries in my shipment?
Are there any prohibited items that I can't send?
Can I send my TV, Games consoles, computers/laptops (electrical items)?
Can I send a bike?
EU Sending of Medical Items / Foodstuffs / Animal Products / Cosmetic items
Customs
11 articles
Do I require customs forms?
What is a proforma invoice?
How do I complete my customs forms?
Will I be charged extra by customs?
How do I pay my customs duties?
How long will my shipment be in customs?
EORI Numbers
UK - Transfer of Residence number (TOR)
View all articles in “Customs”
Payments
7 articles
My card has been declined
I have received an invoice after my delivery for oversized/overweight charges.
Overweight / Oversized Fee
Can I cancel my order or get a refund?
Brexit Surcharge
Emergency & Fuel Surcharge
How can I pay for my order?
