All collections and deliveries are scheduled within a 9PM - 6PM time window. We are unable to accommodate requests for specific times or narrower time frames.
Collection and Delivery Window
The window for collection and delivery is the full day between 09:00 and 18:00. You should have your shipment ready by 09:00 on your collection day.
Couriers may occasionally arrive slightly earlier or later, in some areas and during busy periods, but the majority of collections and deliveries take place within the 09:00 and 18:00 timeframe.
Please ensure that you supply a local contact number for you or your collection contacts.
The courier may only call local numbers, so if you do not have one, you may need to call them to confirm your booking.
Please note that a smaller collection and delivery time is not guaranteed.
If you have any issues contacting the courier, please contact customer support for assistance.