All collections and deliveres are booked on a 9am-6pm time-slot. It is not possible to choose a specific time or request a shorter time frame.

The majority of orders will be collected and delivered within the 9am-6pm time-frame. For some areas and during busy periods, the courier may arrive earlier or later than the standard time - but rarely outside of the 8am-7pm time-frame.

Please ensure that you supply a local contact number for you, or your collection contacts if your pickup is taking place outside of the UK. Collections bookings outside of the UK will require a call with the courier to confirm collection arrangements, and they may offer you a narrower pickup time on this call. They can only call local numbers, so if you do not have one you will need to call them to confirm your booking. When we send you your labels we will supply you with the booking reference and a contact number to make this call. The driver will not be dispatched until this call has been completed.

Although we are unable to provide a smaller collection or delivery time. The courier may be able to help, their details are displayed in My Orders, simply click on the green collection or delivery. Please reach out to them and they can potentially provide you with a shorter time frame, but please note that this is not guaranteed.