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My Baggage Support

Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.

My Baggage Support

Collections

Collections

Last updated on 28 Oct, 2025

Articles

How do I get more information for my collection?

What happens if my package was not collected as scheduled?

Can you collect and store my luggage, then deliver to a cruise port?

How can I get a more specific pickup time?

What if I am not available for my collection?

Where are my items collected from?

What time will my items be collected/delivered?

My items were not collected

Do you collect at the weekend or public holidays?

Can I drop my items to a depot?

Can the driver call me?

Do you collect/deliver from airports or ship ports?

Dropping Off Items (Parcel Force)

I missed my collection / the driver did not arrive

Collections taking place within Europe

My DHL collection did not take place

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