My Baggage Support
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Collections
Last updated on 28 Oct, 2025
How do I get more information for my collection?
What happens if my package was not collected as scheduled?
Can you collect and store my luggage, then deliver to a cruise port?
How can I get a more specific pickup time?
What if I am not available for my collection?
Where are my items collected from?
What time will my items be collected/delivered?
My items were not collected
Do you collect at the weekend or public holidays?
Can I drop my items to a depot?
Can the driver call me?
Do you collect/deliver from airports or ship ports?
Dropping Off Items (Parcel Force)
I missed my collection / the driver did not arrive
Collections taking place within Europe
My DHL collection did not take place