My Baggage Support
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our platform.
Collections
Collections
Last updated on 28 Oct, 2025
Articles
Can you collect and store my luggage, then deliver to a cruise port?
What if I am not available for my collection?
Where are my items collected from?
What time will my items be collected/delivered?
My items were not collected
Do you collect at the weekend or public holidays?
Can I drop my items to a depot?
Can the driver call me?
Do you collect/deliver from airports or ship ports?
Dropping Off Items (Parcel Force)
I missed my collection / the driver did not arrive
Collections taking place within Europe
My DHL collection did not take place