We understand how important it is to know when your driver will arrive, and we sincerely apologize that our drivers aren't able to call you before collection or when they arrive.
For their safety and wellbeing, couriers generally don't provide work phones to our drivers, which means they would need to use their personal mobile phones and this is a safety issue given that most of their time is spent driving.
While some drivers may choose to call from their personal phones where they can, we can't guarantee this will happen.
If you'd like to check on your collection, you can to contact the courier directly, and they'll do their best to help you.
Please note that while we'll always try to help, it may not be possible to narrow down the collection window beyond our standard service hours of 9AM to 6PM
We're also here to help! Please don't hesitate to call, chat, or email us, and we'll be happy to provide you with the courier's details and any reference numbers you need.