The item needs to be available for collection on the collection date booked, most collections take place between 09:00 and 18:00.

A friend can hand the item to the driver if you are not going to be available.

If you are sending within the UK (inc N. Ireland*) you can leave the item in a safe place with a signed note on the front door, do this at your discretion.

*If you are using the Express 24 service between Northern Ireland and the UK, someone at the address must be present for collection.

For all other international services you must hand the item to the driver, there is no exception. If you missed the collection please contact us, you can check your tracking to see if the driver has been.