The item needs to be available for collection on the collection date booked, most collections take place between 09:00 and 18:00.
A friend can hand the item to the driver if you are not going to be available.
If you are sending on Express 24 or Express 48 services, you can leave the item in a safe place with a signed note on the front door, do this at your discretion. This is also at the discretion of the collection driver, we cannot guarantee unattended collections will be successful. Please contact us if you are planning to do this and we can make the driver aware of this.
For all other international services (including the Express UK domestic service) - you must hand the item to the driver, there is no exception. If you missed the collection please contact us, you can check your tracking to see if the driver has been.