If you are shipping to a private house, the driver will attempt delivery directly to your door and will try to buzz/knock to let you know that they have arrived, the drivers do not tend to call on arrival as they are not given work phones.

If you are staying in a flat that is not on the ground floor, the driver may ask you to come to the ground floor or front door of the main building to collect it. They are contracted to the front door of the main building so we cannot guarantee delivery directly to your door within an apartment complex.

We cannot ship to P.O. boxes as the drivers require a signature on delivery.

On some occasions, the couriers may deliver your shipment to a nearby service point if the first delivery attempt has failed, and the driver will leave a card to confirm the address of the pickup point. The driver will only tend to do this if the service point is in close proximity to the address.