Labels will be available within 10 minutes after booking for 90% of orders for collection within 5 working days. Labels can be found in My Orders or in your emails.
Some orders require manual intervention, our staff will need to manually process them, as such your labels may not be automatically available after booking.
Staff will manually process these orders within the following times:
- Monday to Friday 8AM to 12AM (GMT)
- Sunday 3PM to 10PM (GMT)
Once labels are available they will be emailed to you, some labels may only become available the day before collection.
For shipments within the UK, labels are available within 5 working days of your collection (except if you have chosen Flexi or Super Flexi, these will be able after 4PM the day before your collection to allow for potential changes)
For international shipments, your labels are available within 10 days of your collection date if your customs documents have been completed. You will not receive your labels unless your custom documents have been completed in your My Orders section.
A driver will not arrive to collect your items until you have received your labels.