Labels will be available within 10 minutes after booking for 90% of orders. Labels can be found in My Orders or in your emails. 

Some orders require manual intervention, our staff will need to manually process them, as such your labels may not be automatically available after booking.

Staff will manually process these orders within the following times: 

  • Monday to Friday 8AM to 12AM (GMT)
  • Sunday 3PM to 10PM (GMT)

Once labels are available they will be emailed to you, some labels may only become available the day before collection. 

A driver will not arrive to collect your items until you have received your labels.