It can be tricky to plan how many items you may need to book in if you are planning for a big move or are undecided about how much you want to bring on your holiday.

Both the Flexi Fare and Super Flexi fare give you the ability to edit address information, collection date & edit your items.  In the event of a cancellation and you have opted for the Flexi fare, we can only offer you credit placed onto your My Baggage account. This credit will not be automatically placed back onto your account - you must contact us and we can do this for you.

If you choose the flexi fare & overbook and end up not using some boxes, you will only be able to receive a credit to your account for the unused boxes.

You have up until 4pm the day before your collection date to submit your changes online on your My Orders section, and you should see the Edit order button on the right-hand side.

As we have to manually process your changes they will not update automatically, but we will always email you to confirm the changes have been made

If you need to change the size/weight of your items and you have opted for the standard fare, you can go to your My Orders and under No. of Items you can click "Weights & Sizes (Edit)" - This will enable you to edit, add or take away items, but if you do this you will not receive credit or a refund for any items removed.


For most of our services, you can book in a collection for the next working day if you book before 10pm (GMT) the night before. This means that is you are a bit last minute in getting everything packaged up, you have ample time the day before to get everything booked in online. 

This is true of all UK collections (remote area collections not included) and most European countries. It is important to always check our cut off times, and you can do this by getting your Quick Quote from our home page. Beside the different services that we offer you should see our cut off times underneath the Earliest Collection heading.

Important -if you are choosing a service where customs forms are required (e.g. USA- UK, UK-Canada) please give yourself enough time to complete these forms and get them printed off before the collection date.