If you are staying in halls of residence then your item(s) will be collected from your reception or your usual collection point.
Items cannot be collected from your individual room.
Every halls of residence is different and quite often will provide different advice, please check with your specific halls regarding their procedures for collections of items by courier companies.
If you are staying in a flat or house the driver will come to the front door. Drivers are usually more than happy to help with items if you live in an upstairs flat however this is always at the drivers discretion.