Featured articles

• EU Sending of Medical Items / Foodstuffs / Animal Products / Cosmetic items
• Brexit Surcharge
• Emergency & Fuel Surcharge

Booking

• Who can use this service?
• I am not sure how many items I need to send?
• Do I need to weigh/measure my items?
• When should I book my collection?
• What compensation is included?
• What is Standard, Flexi and Super Flexi?
• What is volumetric weight?
• How do I calculate volumetric weight?
• View all articles in “Booking”

Collections

• What if I am not available for my collection?
• Where are my items collected from?
• What time will my items be collected/delivered?
• My items were not collected
• Do you collect at the weekend or public holidays?
• Can I drop my items to a depot?
• Can the driver call me?
• Do you collect/deliver from airports or ship ports?
• View all articles in “Collections”

Delivery

• What if my item has not arrived yet?
• Do you deliver at the weekend or public holidays?
• Do you deliver to PO boxes?
• My items were not delivered.
• I missed my delivery
• Where are items delivered?

Tracking

• What does "On Hold" mean on my tracking?
• Not all of my items are being tracked
• How can I track my order?
• My items aren't tracking as expected
• What does an exception mean on my tracking?
• Why does my tracking say refused delivery?
• Tracking Scans - What does "Clearance Event" mean?

Packaging Items

• What size can my item be?
• Do I need labels?
• What packaging can I use?
• How do I measure my items?
• What if I cannot print my labels?
• When do my labels become available?
• How do I attach my labels?
• My labels don't have a barcode
• View all articles in “Packaging Items”

What Items can I send?

• Can I send food?
• Can I include batteries in my shipment?
• Are there any prohibited items that I can't send?
• Can I send my TV, Games consoles, computers/laptops (electrical items)?
• Can I send a bike?
• EU Sending of Medical Items / Foodstuffs / Animal Products / Cosmetic items

Customs

• Do I require customs forms?
• What is a proforma invoice?
• How do I complete my customs forms?
• Will I be charged extra by customs?
• How do I pay my customs duties?
• How long will my shipment be in customs?
• EORI Numbers
• UK - Transfer of Residence number (TOR)
• View all articles in “Customs”

Payments

• My card has been declined
• I have received an invoice after my delivery for oversized/overweight charges.
• Overweight / Oversized Fee
• Can I cancel my order or get a refund?
• Brexit Surcharge
• Emergency & Fuel Surcharge
• How can I pay for my order?

Country Customs Information