My Baggage Coronavirus / Covid-19 outbreak updates
Who can use this service?
I am not sure how many items I need to send?
Do I need to weigh/measure my items?
When should I book my collection?
What compensation is included?
What is Standard, Flexi and Super Flexi?
What is volumetric weight?
How do I calculate volumetric weight?
View all articles in “Booking”
What if I am not available for my collection?
Where are my items collected from?
What time will my items be collected/delivered?
My items were not collected
Do you collect at the weekend or public holidays?
Can I drop my items to a depot?
Can the driver call me?
Do you collect/deliver from airports or ship ports?
View all articles in “Collections”
What if my item has not arrived yet?
Do you deliver at the weekend or public holidays?
Do you deliver to PO boxes?
My items were not delivered.
I missed my delivery
What does "On Hold" mean on my tracking?
Not all of my items are being tracked
How can I track my order?
My items aren't tracking as expected
How should I package my items?
Do I need labels?
What if I cannot print my labels?
How do I measure my items?
When do my labels become available?
How do I attach my labels?
My labels don't have a barcode
What is an archive/waybill doc?
View all articles in “Packaging Items”
What Items can I send?
Can I send food?
Can I include batteries in my shipment?
Are there any prohibited items that I can't send?
Can I send my TV, PS3, XBox (electrical items)?
Can I send a bike?
Do I require customs forms?
What do I do with my completed customs forms?
How do I complete my customs forms?
What is a proforma invoice?
Will I be charged extra by customs?
How can I pay for my order?
My card has been declined
Overweight / Oversized Fee
Can I cancel my order or get a refund?