Home
Book
About
Blog
Contact Us
Support
Article suggestions
Featured articles
4 articles
My Baggage Brexit Updates
EU Sending of Medical Items / Foodstuffs / Animal Products / Cosmetic items
Brexit Surcharge
Emergency Surcharge
Booking
22 articles
Who can use this service?
I am not sure how many items I need to send?
Do I need to weigh/measure my items?
When should I book my collection?
What compensation is included?
What is Standard, Flexi and Super Flexi?
What is volumetric weight?
How do I calculate volumetric weight?
View all articles in “Booking”
Collections
13 articles
What if I am not available for my collection?
Where are my items collected from?
What time will my items be collected/delivered?
My items were not collected
Do you collect at the weekend or public holidays?
Can I drop my items to a depot?
Can the driver call me?
Do you collect/deliver from airports or ship ports?
View all articles in “Collections”
Delivery
6 articles
What if my item has not arrived yet?
Do you deliver at the weekend or public holidays?
Do you deliver to PO boxes?
My items were not delivered.
I missed my delivery
Where are items delivered?
Tracking
6 articles
What does "On Hold" mean on my tracking?
Not all of my items are being tracked
How can I track my order?
My items aren't tracking as expected
What does an exception mean on my tracking?
Why does my tracking say refused delivery?
Packaging Items
16 articles
What size can my item be?
Do I need labels?
What packaging can I use?
How do I measure my items?
What if I cannot print my labels?
When do my labels become available?
How do I attach my labels?
My labels don't have a barcode
View all articles in “Packaging Items”
What Items can I send?
6 articles
Can I send food?
Can I include batteries in my shipment?
Are there any prohibited items that I can't send?
Can I send my TV, Games consoles, computers/laptops (electrical items)?
Can I send a bike?
EU Sending of Medical Items / Foodstuffs / Animal Products / Cosmetic items
Customs
11 articles
Do I require customs forms?
What is a proforma invoice?
How do I complete my customs forms?
Will I be charged extra by customs?
How do I pay my customs duties?
How long will my shipment be in customs?
EORI Numbers
UK - Transfer of Residence number (TOR)
View all articles in “Customs”
Payments
7 articles
How can I pay for my order?
My card has been declined
I have received an invoice after my delivery for oversized/overweight charges.
Overweight / Oversized Fee
Can I cancel my order or get a refund?
Brexit Surcharge
Emergency Surcharge
