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Booking
13 articles
Who can use this service?
I am not sure how many items I need to send?
Do I need to weigh/measure my items?
When should I book my collection?
What compensation is included?
What is Standard, Flexi and Super Flexi?
What is volumetric weight?
How do I calculate volumetric weight?
View all articles in “Booking”
Collections
8 articles
What if I am not available for my collection?
Where are my items collected from?
What time will my items be collected/delivered?
My items were not collected.
Do you collect at the weekend or public holidays?
Can I drop my items to a depot?
Can the driver call me?
Do you collect/deliver from airports or ship ports?
Delivery
4 articles
What if my item has not arrived yet?
Do you deliver at the weekend or public holidays?
Do you deliver to PO boxes?
My items were not delivered.
Tracking
4 articles
What does "On Hold" mean on my tracking?
Not all of my items are being tracked
How can I track my order?
My items aren't tracking as expected
Packaging Items
11 articles
How should I package my items?
Do I need labels?
What if I cannot print my labels?
How do I measure my items?
When do I get my labels?
How do I attach my labels?
My labels don't have a barcode
What is an archive/waybill doc?
View all articles in “Packaging Items”
What Items can I send?
5 articles
Can I send food?
Can I include batteries in my shipment?
Are there any prohibited items that I can't send?
Can I send my TV, PS3, XBox (electrical items)?
Can I send a bike?
Customs
6 articles
Do I require customs forms?
Guide for Australian Unaccompanied Personal Effects Statement
What do I do with my completed customs forms?
How do I complete my customs forms?
What is a proforma invoice?
Will I be charged extra by customs?
Payments
4 articles
How can I pay for my order?
My card has been declined
Overweight Fee
Can I cancel my order or get a refund?
