How to request a more specific pickup time
Our couriers collect between 09:00 and 18:00. If you need a narrower time window, you may be able to get more information directly from the courier.
1
Log in to your My Baggage account
Go to mybaggage.com and log in to your account.
2
Go to My Orders
Select the order for your upcoming collection.
3
Find courier contact details
Click the question mark (?) next to your collection time to view the courier's contact information and your booking reference.
4
Contact the courier
Call the courier using the provided phone number. Have your booking reference ready and ask if a more specific pickup window is available for your address and date.
5
What to expect
A narrower window is not guaranteed. Couriers may offer an estimated time, especially on the morning of collection, but standard times are 09:00–18:00.
For collections outside the UK or within Europe, the courier may call you to confirm details. If you have not been contacted by 10:00, call the courier directly with your reference.
Specific pickup times cannot be selected at booking. Always allow for the full collection window when planning your day.