We believe the labels have come off your item/s. When this happens, they are unable to be tracked by the courier’s systems as the barcodes on the labels are what is used to track items through a courier’s network.

Completing searches for your item is essential for the following reasons:

1. Identification: Without labels, the item can’t be tracked. Searches help locate it within the network.

2. Relabelling: Once found, the item can be relabelled to continue its journey.

3. Minimising Delays: Identifying and relabelling lost items reduces delays and ensures timely delivery.

4. Preventing Loss: Searches increase the likelihood of recovering lost items, preventing permanent loss.

By completing searches, we can ensure your item reaches its destination safely and efficiently.