What fares do we offer?

Standard Fare

• Customer Support by Phone, Email or Chat

• Full Online Tracking

• SMS and Email Updates

• No Changes allowed

Flexi Fare

• Customer Support by Phone, Email or Chat

• Full Online Tracking

• SMS and Email Updates

• No Changes allowed

• Change your Collection date up until 4PM the day before your collection

Super Flexi Fare

• Customer Support by Phone, Email or Chat

• Full Online Tracking

• SMS and Email Updates

• No Changes allowed

• Change your Collection date up until 4PM the day before your collection

• Cancel at anytime prior to collection for a full refund.

How do I use my Flexi/Super Flexi fare?

To make an amendment to your order:

1. Log into your account and go to the My Orders section.

2. Click the “Edit Order” button to update your details.

3. We will process the request and send you a confirmation email.

You can make up to two Flexi requests per order, and you have until 4 pm the day before collection to make your changes.

Can I make changes to my Standard booking?

Any cancellations to standard bookings will receive 100% My Baggage Credit only and no changes are allowed.

However, if you made an error or need to change some details, please contact us and we can assist you with this.