If you receive an email/SMS alert advising that there has been an exception with your shipment, this could mean different things.

We will provide you with a link to our tracking from your My Orders section, and you can get a more detailed breakdown of your tracking by scrolling to the bottom of our page where we link you to the courier's dedicated tracking page.

The reasons your shipment could be scanned as an exception are:

• Undergoing customs clearance

• Attempted delivery

• Transit delay

• Refused delivery

• Failed collection

• Returned shipment

• Further address details needed for delivery

If you are in any doubt as to why your shipment has been scanned as an exception and you cannot find any details on your tracking page, please contact us.