My Baggage Support

Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our website.

Why do I need to complete searches for my item?

Tracers / Searches

Why do I need to complete searches for my item?

Last updated on 28 Nov, 2025

If it appears that the shipping labels have come off your package, searches will need to be completed for your shipment to locate and relabel your item.

Without labels, your package cannot be tracked because couriers use the barcodes on labels to track items through their delivery network.

Searching for your package is important for these reasons:

1. Finding Your Package: Without labels, we can't track your package automatically. A search helps us locate it in the delivery network.

2. Adding New Labels: Once we find your package, we can attach new labels so it can continue to you.

3. Reducing Delays: Finding and relabeling your package quickly helps get it to you faster.

4. Avoiding Lost Packages: Searching increases the chances of finding your package and preventing it from being lost permanently.

By searching for your package, we can make sure it arrives safely and as quickly as possible.

 

 

Did you find this article helpful?
Previous

What information do I need to provide for searches?

Next