After you have completed your customs forms online you will need to print them out.

For all shipments, you will be required to complete your Pro Forma paperwork, which is basically an itemised shipping list.

Once you complete this form in full and save it, you will be automatically emailed a copy of it and there will be two copies made available to you.

You will need to attach one copy of your Pro Forma paperwork to one of your items (we recommend this being the item marked 1  of X on your labels). Please ensure they are put into an envelope cleared marked as Customs Documents to ensure that the baggage handlers can identify them easily.

The second copy should be handed over to the driver for their own reference along with the spare label that says "Waybill Doc".

Please also write your 10 digit tracking number on to any customs documents which you can find on your confirmation email.

For some countries - e.g. Australia, NZ, Canada, Norway - there will be additional forms which we recommend completing to try and ensure the customs clearance process is as smooth as possible. It is important to thoroughly read through all of our customs guidelines to ensure you are completing all of the recommended forms.

You will need to have a copy of any additional forms included with your Pro Forma paperwork which has been attached to your baggage/box, and an additional copy would also need to be given to the driver.