December is the busiest time of year for all couriers, we always recommend sending items as early as you can in case of delays.

My Baggage offers full tracking to all customers. This is one of the most useful tools that allows you to see your shipment's journey through the couriers network after it is collected. This will also show when it is out for delivery.

You can sign up for tracking updates in your "My Account" section of the website. This allows you to see if there are any delays, when your parcel is out for delivery and also when it is delivered safely. You can receive your updates as emails or text messages.

Securely attach your label to avoid any mishaps. A well-fixed label is key to a successful delivery. If your label comes off it can lead to your shipment being set aside for identification and to be relabelled when your details have been verified. Poorly attached labels that come off can cause lengthy delays.

My Baggage provides all customers with backup labels to help ensure your shipment can be identified as soon as possible and be sent on for delivery.

We highly recommend inserting your backup labels into your shipment and ensuring they are highly visible to anyone securely opening your shipment.

Any delivery containing prohibited items is normally returned to the collection address and this may cause issues especially if you are no longer at that address. Items containing the likes of cash/coins, batteries, liquids, nail polish, perfume etc can not be sent.

If you're sending internationally and your shipment will be going through customs; your shipment must have clear and accurate descriptions for your customs form. Descriptions such as "Gift", "Presents", "Private" are not accepted. We appreciate that listing the actual contents of gifts can ruin the surprise however this is a legal requirement.

Wrapping Christmas gifts to surprise someone can be half of the fun however there is a small chance that your gifts may be unwrapped by customs or aviation authorities. No courier has the ability to guarantee wrapped gifts will arrive in the same condition as sent due to customs or security.

This is usually for security or to gain clarity on what is inside and that it is something that is listed on your customs form. Please only wrap any gifts being placed inside the shipment; do not wrap the exterior packaging of the shipment.

This time of year often brings challenging weather conditions. Be prepared for possible delays due to snow, ice, or storms, which can disrupt transport routes and remember that just because it seems okay where you may be, this does not mean that weather elsewhere will not affect your shipment.
This can be due to cancelled ferries or flights, flooded roads, fallen trees or even other factors.

We ask all customers to appreciate that the days and weeks leading up to Christmas are the busiest time of year for all couriers (not just My Baggage). It is best to send your parcels well in advance to avoid the peak rush. At this time of year there may be collections and deliveries outside of normal times or even days. This is all to help ensure that the couriers can manage their workloads as best as possible.

Please ensure that your shipping addresses and contact details on your parcel are accurate to avoid any confusion during delivery. Even one part of your address missing can lead to confusion and delays.

Understand that despite your best efforts, delays can happen. It’s important to be patient and have a backup plan if gifts or items do not arrive on time.

If you're sending internationally to or from the UK, please remember that countries within the EU require customs processing. This was different for sending prior to 2021 when the transition period ended. Your shipment will be processed by customs and additional details may be required.