The current global outbreak of Covid-19 means that the situation is constantly evolving day by day, country by country and at My Baggage, we aim to keep our customers as up to date as possible regarding any service disruptions.

 

Whilst we can provide basic advice regarding how the Covid-19 outbreak may affect our shipping services we would like all customers to please be aware of advice issued by their own government as well as countries they may be shipping to and from.

For further general information on the Coronavirus outbreak, please refer to the World Health Organization.

We do remind our customers that the situation is always constantly evolving and that services can be affected at any time.

Cargo shipping is largely unaffected at the current time leading to most shipments being delivered on time however we do recommend people allow an additional 1-2 days for delivery in case of any delays. We cannot predict or foresee delays in advance.

 

UK - UK (Incl NI)

Whilst the majority of shipments are arriving on time, due to high demand and staff shortages in our courier's networks, this may cause delays for shipments and we recommend keeping an eye on your tracking for the most recent updates.

We do apologise for any delays caused by staff shortages due to staff needing to isolate if required.

USA

There is not currently any restrictions on cargo shipments going to or from the USA.

CHINA

Shipping has resumed as normal across China.

Europe

Shipping has resumed as normal across Europe for EU shipments. There may be delays in customs in various countries due to backlogs in customs and possibly staff shortages.

GERMANY

Please be advised that there are currently long delays due to backlogs in German customs. We recommend allowing a minimum of 5-10 working days for these delays. German customs will clear your items as soon as they are able to and forward your shipment for delivery however delays can vary. We do not recommend sending time-sensitive items on this route. My Baggage cannot control customs decisions or speed them up.

GREECE

There may be additional restrictions for shipments coming into Greece from outside the EU. This may involve the recipient attending a customs office to self clear the shipment or appointing a broker to clear the shipment with customs. Please do not send time-sensitive items.

AUSTRALIA /  NEW ZEALAND

Shipments to and Australia and New Zealand are operating however delays should be expected as the courier may use alternative routes to ship items to and from Australia, New Zealand and other nearby areas.

 

Can I cancel for a full refund if I do not need to travel?

We recommend taking out our Super Flexi option during booking if you feel there may be a chance you may need to cancel your plans. This will entitle you to a full refund minus the Super Flexi charge at any time prior to collection.

If you have not purchased the Super Flexi option, we are more than happy to credit your My Baggage account with the full order value to be used on a future order at a later time.